Yes. Please see our full environmental policy and statement here
Are all the fossils and minerals you sell real?
Yes. British Fossils only sell genuine fossils, we do not sell replicas. All of our minerals are also genuine although some have been colour enhanced to highlight their natural beauty.
Where do the products come from?
We source our product from all over the world. We have spent a great deal of time over the years finding reliable and trustworthy suppliers to provide us with quality fossil and mineral products.
I have lost my invoice, how can I get a copy?
Please email [email protected] or call us on 01258 857035 and us and we can either email or send you a replacement copy.
I paid for my goods online using SagePay but some of the items were out of stock, have I still been charged for them?
When ordering and paying online we will only authorise your card for the order amount. Once the order has been picked, packed and invoiced and any out of stocks have been identified we will then go into your payment and release the amount we need to cover the invoice. We will only ever charge you for what we send.
There is an incorrect charge on my invoice, what should I do?
If you believe that goods have been charged incorrectly on your invoice, please email [email protected] or call us on 01258 857035 to advise us of this.
How can I pay my invoice?
Payment can be made using the following methods:
BACS – please quote your invoice number or company name as the reference. Our bank details can be found on the bottom of your invoice.
Credit/Debit card – please call us on 01258 857035 to pay using this method.
Cheque– quoting your invoice number and company name on the back
I always pay for my deliveries upfront, can I have a 30-day account?
You can apply to open a 30-day credit account by completing a credit application form You will need to provide two credit referees from other companies that you also have a credit account with.
My delivery note says my goods are ‘Backordered’, what happens now?
If your goods have been put on a back order this means that as soon as they arrive we will either send them straight out to you or call you to advise you they are back in stock. If you wish to add anything to these backorders or cancel them, please let us know.
My delivery note says my goods are ‘Out of Stock’, what happens now?
If the goods are out of stock this means we do not have a definite delivery date for them so they will need to be reordered by yourself.
I ordered and paid online for my goods but not all of them arrived, what should I do?
When ordering and paying online we will only authorise your card for the order amount. Once the order has been picked, packed and invoiced and any out of stocks have been identified we will then go into your payment and release the amount we need to cover the invoice. We will only ever charge you for what we send.
I have ordered a product but it has not arrived and is not on the invoice, where is it?
If the goods are not showing on the invoice and they are not in the box they are most likely to be out of stock. Please check the delivery note that would have been in the box: this should say if the goods are out of stock or are on a back order.
I have an item missing from my box but it is showing on the invoice, what should I do?
If the invoice shows that the goods have been delivered please email [email protected] or call us on 01258 857035 and we will either arrange for a replacement item to be sent out to you or for a credit note to be raised.
I have reported my breakage/damages, now what happens?
Once you have reported your breakage/damages to us we will either arrange for a replacement item to be sent out to you or for a credit note to be raised. Credit notes can be used against outstanding invoices or on future orders.
I have unpacked my box and I have a broken item, what should I do?
All breakages and damaged items should be reported to us within 7 days of receipt. Please email [email protected] or call us on 01258 857035 to report a breakage or damage.
How is the postage & packaging charge calculated?
UK Orders placed under the £250 carriage free amount will be calculated as follows:
1st Box (up to 25kg) – £7.95
Per box thereafter (up to 25kg) – £3.00
Carriage costs for goods being delivered outside the UK Mainland (including the Highlands and Islands) are based on a per kg rate which varies by country. Please call us on 01258 857035 for a tailored quote.
What happens if I am not there to accept my delivery?
If you are not going to be in you can advise us beforehand and we can arrange for the courier to leave your order with a neighbour or in a safe place.
How will my order be delivered?
Your order will be delivered by DPD or APC. DPD and APC make deliveries Monday – Friday from 9am-5pm. If your order is particularly large we may need to send it on a pallet. If this is the case, we may call to advise you of this and arrange a suitable delivery day.
How long will my delivery take?
Once we have received your order, delivery should be within 2 working days if you are in the UK. During busier periods such as Easter and summer please allow a little longer. Please also allow longer if you are outside the UK.
Can I request a trade catalogue?
Our catalogue is available to download from our website. Once your have logged in, please click on ‘Catalogue‘ in the top right-hand coroner of the page.