Where do the products come from?

We source our product from all over the world. We have spent a great deal of time over the years finding reliable and trustworthy suppliers to provide us with quality fossil and mineral products.

How can I pay my invoice?

Payment can be made using the following methods:

 

BACS – please quote your invoice number or company name as the reference. Our bank details can be found on the bottom of your invoice.

Credit/Debit card – please call us on 01258 857035 to pay using this method.

Cheque– quoting your invoice number and company name on the back


I have reported my breakage/damages, now what happens?

Once you have reported your breakage/damages to us we will either arrange for a replacement item to be sent out to you or for a credit note to be raised. Credit notes can be used against outstanding invoices or on future orders.

How is the postage & packaging charge calculated?

UK Orders placed under the £250 carriage free amount will be calculated as follows:

1st Box (up to 25kg) – £7.95

Per box thereafter (up to 25kg) – £3.00

Carriage costs for goods being delivered outside the UK Mainland (including the Highlands and Islands) are based on a per kg rate which varies by country. Please call us on 01258 857035 for a tailored quote.

How will my order be delivered?

Your order will be delivered by DPD or APC. DPD and APC make deliveries Monday – Friday from 9am-5pm. If your order is particularly large we may need to send it on a pallet. If this is the case, we may call to advise you of this and arrange a suitable delivery day.

How long will my delivery take?

Once we have received your order, delivery should be within 2 working days if you are in the UK. During busier periods such as Easter and summer please allow a little longer. Please also allow longer if you are outside the UK.

Can I request a trade catalogue?

Our catalogue is available to download from our website. Once your have logged in, please click on ‘Catalogue‘ in the top right-hand coroner of the page.